Say goodbye to unread emails and repeated questions: why a (web)app really works

You send out a detailed welcome email, carefully outlining everything… and still, the same questions keep coming in. “What time can we check in?”, “Are dogs allowed?”, or “How does the jacuzzi work?” Sound familiar? Then it’s time for something better: your own app or web app. In this blog, we take a closer look at the power of a web app.

While emails easily disappear in cluttered inboxes, an app is always within reach. Guests open it when it suits them, right before arrival or exactly when they need something. Everything is clearly organised in one place, without long paragraphs or attachments.

Case study: De Strandlopers

Marie-Claire and her mother rent out two holiday cottages via Airbnb. But they quickly ran into the platform’s limitations. “On Airbnb, you can only fill in a limited number of fields, and important information often reaches guests too late,” says Marie-Claire. “Communication goes through their app, which works okay, but we wanted a central place where everything is clearly organised and easy to find.”

That need led them to create their own Great Stay web app: a place where guests can find not only all the practical info, but also tips and directions. “The web app is super accessible, easy to share, and guests don’t need to download anything. That’s ideal for shorter stays.”

Everything guests want to know is included, and even on rainy days there are great suggestions available. It helps guests make the most of their stay and know exactly what to expect, which means fewer questions and less chance of negative reviews.

Always up to date, always available

Another big advantage of the web app is how quickly you can update information. Is the pool temporarily closed? Highlight it in your app. Want to promote bike rentals? Feature it on your homepage. Unlike emails, your web app is always up to date.

In short, with your own app, you’re always one step ahead. You don’t just inform your guests, you truly support them. That means fewer questions, better reviews, and more peace of mind for both you and your guests.