Moving forward together: how we welcomed Digital Concierge customers to Great Stay

The acquisition of The Digital Concierge App marked a special moment for us. Not just because our company is growing, but because we had the opportunity to welcome a whole new group of customers. Customers who, just like us, want to offer their guests that little extra. And we wanted to approach that with care.

In this article, we’ll take you behind the scenes of that process. No sales talk, just a real and honest look at how we made the transition smooth. Because a successful migration starts with listening. That’s why we reached out to every Digital Concierge customer personally.

Personal attention as a starting point

Every customer is different. Some manage one holiday home, others dozens. That’s why we took a tailored approach for each and every one of them. Here’s what that process looked like:

1. No standard emails, but a personal call from David.
   He explained what’s possible with the (web)app and took time to understand what each customer needed.
2. Choosing between an app or a webapp – together.
   We discussed the best fit for each customer. For many, the webapp was perfect. For others with multiple accommodations, the app made more sense.
3. Content migration? We handled that.
   We know how much effort goes into building content. So we moved it over to the new platform – free of charge. No need to start from scratch.
4. A clear walkthrough via video call.
   New software can be overwhelming. That’s why we scheduled a one-on-one video call with each customer to walk through everything, answer questions, and offer tips.
5. Hands-on with the CMS.
   After the basics were set up, customers could dive into the CMS and fine-tune their (web)app just the way they liked it.
6. Ready to go live!
   Once everything was set, guests could immediately start using the new (web)app – and with great results.

What customers are saying

We received a lot of positive feedback from former Digital Concierge users. The most common reactions?

• “The app feels more modern and faster”
• “I can really make it my own now”
• “Your team is always there when I need help”

Richard from Casa Opala summed it up nicely:

“The feedback? All positive. Guests say it looks super professional and easy to use. They feel well-supported. Everything they need to know is right there. It brings peace of mind. And the fun part is: they plan whole days or even their entire week through the app.” — Read the full customer story here.

What’s next?

Most customers have now successfully made the switch. Even better: they’re already using new features like multilingual communication, mobile key, PMS integration and more. And we’re proud of that.

Because for us, this acquisition wasn’t the finish line, it was the beginning of something bigger. Together, we’re building smarter guest experiences, based on personal attention and innovation.

Curious how we can enhance your guest experience too? And whether an app or webapp is the right fit for your property?

📧 Email us at office@greatstayapp.com
📞 Or call +31 (0)85 40 15 336

Let’s make every stay a Great Stay.