In control of the guest experience: your guests want this too
In the world of leisure hospitality, it’s all about experience. Today’s guests expect more than just a clean stay and a friendly welcome at check-in. They want convenience, clarity, and instant answers to their questions, preferably without having to ask anyone. That is exactly where the power of your own (web) app lies.
In control of the guest experience
A digital environment gives guests access to everything they need to know, right when they need it. Think opening hours, door codes, local tips, or swimming pool rules. Not via paper folders or hard-to-read flyers, but clearly and in real time in one easy-to-use app.
According to research by Booking.com, guests increasingly value self-service tools and clear information over personal contact. Still, many hosts fear that an app will make the experience feel less personal. But that is simply not the case. An app doesn’t replace the host, it supports them, with clear information, smart timing, and a professional look and feel.
Examples of real-time communication
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An automatic message when it rains: “Looking for something to do indoors? Check out our tips here.”
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A Friday night reminder: “All pizzas just €10,00 tonight. Order via the app until 22:00!”
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Weekly update: “New in the area: local market this Sunday.”
These messages go out to all guests, but still feel personal because they are cleverly timed and relevant. That way, you keep the human touch, without it taking more of your time. And, you boost upsells too. A win-win.
Smart, professional, and guest-friendly
With a (web) app, you communicate proactively instead of reactively. You prevent repeat questions, save time at the front desk, and leave a professional impression. Most importantly, you increase guest satisfaction, with something that now feels natural to them.
With Great Stay, you stay in control of your guest experience, without losing the personal touch.
