“Less guest contact, but so much better guest contact”

Richard from Casa Opala knows exactly what guests are looking for in a holiday stay: sunshine, peace, and local tips. At his holiday home in sunny Portugal, he delivers all three with heart and soul. With his own Great Stay app, he makes things easier for his guests, and for himself.

From paper folders to one smart app

“Guests kept asking me: where’s the best beach, where can we eat, how does parking work?” Richard explains. “I had a printed folder, but it was always just not quite right. Torn flyers, outdated info, lots of printing. And honestly, people don’t read that stuff anymore. They just want quick answers.”

He wanted to ditch the paperwork. Less hassle, more convenience. “I just needed one place to put everything. And when something changes, I want to be able to update it instantly.”

Through Digital Concierge, Richard discovered Great Stay, and it turned out to be a perfect match.

Even better service with less back-and-forth

“The feedback, all positive. Guests say it looks super professional and makes everything easy to find. It really helps them relax. And the best part, they plan their whole days, sometimes even their entire week, just using the app.”

Richard also offers extra services through the app, like booking a masseur, private chef, or babysitter. “It means I don’t have to be on call 24/7, but I’m still offering a premium experience.”