5 ways your app supports the reception during peak season

During high season, your reception team works overtime. Questions keep pouring in, phones won’t stop ringing and your staff is stretched thin. That’s when a smart guest app becomes truly valuable. With the right information in the right place, you not only relieve the reception team but also give your guests a smooth start to their stay. These are 5 ways your app can support your team instantly:

1. All check-in info in one place
From opening hours to gate codes. The app allows you to share all practical information in a clear and structured way. No more overflowing inboxes. Guests can find everything themselves. And if your app is linked to your booking system, guests can even check in directly via the app.

2. Frequently asked questions? The app already answers them.
“Where’s the pool?”, “Are dogs allowed in the restaurant?”, “What’s the Wi-Fi code?” Sound familiar? Add a FAQ section with clear answers to your app, so guests don’t have to call or visit reception for standard questions.

3. Push notifications for real-time updates
A storm on the way? Last-minute changes in the entertainment programme? Push notifications let you inform all guests instantly. You avoid long queues or unnecessary disappointment.

4. Interactive map
Help guests find their way around with an interactive map of your park or property. No need for paper maps or getting lost. Guests simply tap their accommodation and see the fastest route.

5. Want to pre-order an ice cream? Now you can!
Let guests make reservations, order fresh bread, book a wellness package or even pay for snacks in advance via the app. It reduces waiting times and increases your revenue.

A guest app is not a replacement for your team. It’s a smart extension. That way, your staff has more time for what really matters: personal attention.

Curious? Schedule an online demo below!